Thank you for shopping at KYOTO-MNFIVE. We are committed to providing our customers with the highest quality products and services.
To be eligible for a refund, you must return the product within 30 days of your purchase. The product must be in the same condition that you received it and in its original packaging.
Certain types of items cannot be refunded, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
Once we receive your returned product, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions about our refund policy, please contact us at [email protected].